HOTEL RULES AND REGULATIONS

 

Dear guests, to ensure safety and comfort of the Hotel guests during their stay, we have clarified some guidelines.

It´s responsibility of the guest to read the INTERNAL RULES AND REGULATIONS of the "Hotel GANDAG" located at Sur 5 #444 Colonia Centro Orizaba, Veracruz, Mexico. since all guests without exception will be subject to this regulation that is considered as an adhesion contract and needs to be respected as such it.

1. - Only the person or persons who have checked-in and signed the registration form are considered as guests.

2.  The guest must declare the exact number of people who will stay in the room and cover the fee for each extra person. Otherwise, PEOPLE WHITOUT VALID REGISTRATION, WILL NOT BE ABLE TO STAY AT THE HOTEL

3. Room check-in  is from 3:00pm UTC-6. and check-out time and vacating of the room is until 12:00 p.m UTC-6. If any guest stays after hours, an additional day will be charged to their bill, with a maximum tolerance of 60 minutes. If you wish to change your check-out date, you must  notifying to the reception.

4. The lodging service must be paid in advance daily when the stay is less than 7 days. If the client doesn´t pay, he/she loses the right to use the room. The management will issue proof of payment or a detailed invoice of the services provided and the amount covered by them, when it is requested by the guest.

5. In order to be able to locate the guest in case of any situation that involves him/her, he/she must provide a copy of his/her official ID, telephone number, or email at the time of check-in registration.

6. The guest must report any damage of their room immediately after taking possession of it (broken glasses, scratched or burnt furniture, etc.). Failure to do so, the hotel could hold you charge of the damages.

7. Once the check-out time has arrived (12:00 pm UTC-6) and reception hasn´t received any information regarding the guest's plans, the hotel reserves the right to move the guest's belongings to the luggage storage area.

8. Personal or certified checks are not accepted, only cash, debit cards, and credit cards (Visa, MasterCard).

 

 

 

 

 

1. Hotel is entirely nonsmoking, therefore smoking (cigarettes, vapes, pipes, etc.) is forbidden. In case of non-compliance with this rule, it will be handled according to the legal provisions in force of the state of Veracruz, Mexico.

2. Rooms cleaning is exclusively during the following hours: 9:00 a.m. to 4:00 p.m UTC-6. Outside that schedule, only basic supplies such as water, paper, and soap can be provided.

 

1. The supplies to which the guest is entitled during his/her stay are NOT UNLIMITED. If the guest wants any extra supply, he/she should ask for it at reception and they will have an additional cost.

2. Objects or valuables forgotten by a guest in the room will be held in custody by the hotel administration for a period of 30 days. After this period, and in the absence of any claim, they will be discarded.

3. If the housekeeper reports sheets, towels, bedspreads, or any other item in the room stained with blood, ink, shoe paint, hair dye, torn, or broken, etc., an extra charge will be made to the guest for laundry or even the replacement of the item may be requested, depending on the damage caused to it.

4. The guest agrees to cover the cost involved in the repair or replacement of any object, cover the feefurniture or material property of the hotel that has been damaged totally or partially, either by negligence or intentionally.

5. The guest agrees to return any hotel item that has been loaned to them in the condition in which it was given. Otherwise, the guest will be responsible for covering the cost of repair on totally or partially loss of the item. The amount will be at the discretion of the hotel.

6. The use of furniture, linens, and other service items should be reasonable and moderate, and they should be taken care of properly. Every guest, upon leaving their room, is obligated to close the doors and windows, turn off the faucets, and return the keys and the TV control to the hotel administration upon check-out.

7. The hotel is NOT RESPONSIBLE FOR ANY LOST OF YOUR BELONGING left by the guest in the public areas of the hotel.

8. Please use the safety bolts on the entrance door and balcony door of your room before going to rest.

9. It is forbidden to hang any type of clothing, towel, or object on the balcony of your room or on the railing near your room.

10. The restaurant and food services are not managed by the hotel. For any service you require, please consult the list of services available at the reception.

11. We kindly ask that guests to dress appropriately when they are using the hallways or stairs. Guests must behave decently and morally within the establishment, and it is forbidden to disturb or bother other guests by making noise that may be bothersome. It is also forbidden to use the room to perform any act or game that is forbidden by law. Introducing alcoholic beverages is strictly forbidden.

12. Services provided by third parties, such as babysitters, tour and travel agencies, taxis, car rentals, doctors, etc., are not the responsibility of the hotel.

13. If a guest becomes ill, the hotel reception should call a doctor and the guest may be treated in their room. If the illness is contagious and not attributable to the hotel, the guest will be responsible for arranging transportation to an appropriate facility. If not, the hotel will not cover the expenses.

14. The rights of both the establishment and guests to report any acts that may constitute an offense or lead to responsibility for any of the parties regarding their persons and property are safeguarded, as long as they occur within the hotel facilities, and reported to the competent authorities.

15. This hotel does not discriminate by sex, political creed, religion, nationality, or social status in the provision of its services. The establishment may deny its services when the guest is under the influence of alcohol, drugs or narcotics or when the guest intends to use the lodging service for a purpose other than lodging.

16. Guests who display aggressive or threatening behavior, or who show disrespect to the hotel staff or to other guests, will be asked to leave the hotel immediately and will be reported to the appropriate authorities.

17. The guest is responsible for asking a receipt from the receptionist in case of making a cash payment.

18. For any clarification or claim, the guest must present a receipt of payment duly signed by the guest and the receptionist.

 

1. The hotel reserves the right of admission.

 

 

1. All promotions are subject to availability and are subject to change without prior notice.

 

1. Non-compliance with this Rules and Regulations by the guest shall be grounds for termination of the accommodation contract, without legal liability for the company.

 

Sincerely:

Hotel Gandag